1. General Terms

1.1 This Refund Policy and Terms & Conditions apply to all customers of GT Park Sdn Bhd (“GT Park”) who make reservations or purchases through our official online ticketing system.

1.2 By making a reservation or purchase, customers acknowledge and agree to abide by these terms.

1.3 GT Park reserves the full right and authority to make any decisions regarding refunds or cancellations in accordance with these Terms & Conditions.

2. Rates and Payments

2.1 All rates are quoted in Ringgit Malaysia (MYR).

2.2 Rates are only valid for reservations made directly through GT Park’s official website or its approved sales channels.

2.3 All rates, promotions, and offers are strictly confidential and must not be disclosed to any third party.

2.4 GT Park reserves the right to amend rates without prior notice.

2.5 Payments for all reservations are processed via our online payment gateway.

3. Reservation Policy

3.1 Reservations must be made at least 14 days prior to the Event Date.

3.2 First-time reservations or customers not in GT Park’s database must submit their reservation request via email.

3.3 All reservations are subject to availability and confirmation by GT Park.

4. Cancellation and Refund Policy

4.1 All confirmed bookings are strictly non-refundable and non-transferable.

4.3 A No-Show occurs when a customer with a confirmed reservation fails to register at the reception. No-Shows will be charged in full, and no refund will be issued.

5. Group or Tournament Bookings

5.1 Group or tournament bookings must be arranged through GT Park’s Event Sales Team.

5.2 Separate terms and conditions may apply for group or tournament reservations.

6. Acceptance of Policy

By proceeding with the online reservation and payment, customers acknowledge that:
- They have read, understood, and agreed to this Refund Policy and Terms & Conditions.
- All bookings are final, and GT Park Sdn Bhd is not obligated to issue any refunds under any circumstances unless otherwise stated in this policy.